Transforming County Services: From a Projects to Products Mindset - Insights from Franklin County, Ohio
Available On-Demand
This webinar is available on-demand. If you have issue accessing the recording, please email nacomeetings@naco.org.
Join the National Association of Counties and special guests from Franklin County, Ohio, for an insightful online event sponsored by Granicus. We’ll discuss the challenges (including recent website accessibility requirements) and realities of Franklin County’s service delivery strategy shift from a project-based approach to a product-focused mindset while consolidating over 40 independent agency websites into a cohesive, centralized platform.
Meet Our Panel:
- John Proffitt, Chief Digital Officer at Franklin County
- Sarah Gray, GX Concourse Manager at Franklin County Data Center
- Luke Norris, Vice President of Platform Enablement & Digital Transformation at Granicus
Our panel will share their experiences and strategies for prioritizing constituent needs, managing change, and improving the county’s service delivery experience in a big way. Hear the trials, tribulations, and learnings found by two key leaders of an extensive, phased program from the county.
What You'll Hear:
The Benefits: Discover the advantages of switching from a project to a product approach.
Key Steps: Learn about the steps Franklin County took to adapt processes and build organizational support.
Practical Insights: Gain practical tips on managing large-scale digital transformation.
Challenges and Successes: Insights into the challenges and successes of this project, along with future plans for continued digital transformation.
Why Watch?
Whether you are a government official, a public sector IT professional, or simply interested in digital government innovations, this online event will provide valuable lessons learned and practical insights that will improve your next service delivery project.
Watch Recording
Speakers
John Proffitt
Sarah Gray
Luke Norris
Upcoming Events
NACo Cyberattack Simulation: Cloud Security
Cloud computing has become integral to modern business and government operations, offering scalability, flexibility, and efficiency.
The Power of .Gov: Securing Your County's Online Presence
Join us for a informative webinar on the benefits of transitioning our county websites to the official .gov domain.
This free webinar, hosted by the National Association of Counties (NACo) Tech Xchange in partnership with Cybersecurity & Infrastructure Security Agency (CISA), will cover how transitioning to a .Gov domain can enhance public trust, strengthen online security, and simplify website management.
The webinar will equip you with the knowledge to make informed decisions about your county's online future.
Mastering Cloud Strategy: Exploring AWS and Azure Potential
As local governments increasingly turn to cloud services to enhance their technological capabilities, it's crucial for county leaders to make informed decisions. Different services are needed for different workloads, and it's challenging to balance the best choice for your overall technology portfolio. Join us for a webinar designed to delve into the essentials of selecting the right cloud service provider for your short and long-term government cloud objectives.
Featured Resource
County Tech Xchange
The NACo County Tech Xchange is an online portal designed to connect county CIOs, IT Directors, CISOs, and other county IT leadership. This portal provides valuable resources in a central location that counties can use to improve their overall technology infrastructure.
Related News
Keep your software up-to-date to prevent risks
Software updates aren’t meant to disrupt your life but are designed to protect and enhance your daily experiences.
Lock it down: Essential password management
These 10 hints can help you craft strong, secure passwords for various accounts.
FCC adopts geo-routing requirements for the 988 Hotline
On October 17, the FCC adopted a Report and Order implementing new geo-routing requirements for the 988 Suicide and Crisis Lifeline.