Virtual All Hands Training Conference

About the Program

Category: Personnel Management, Employment and Training (Best in Category)

Year: 2023

The San Bernardino County Department of Child Support Services (SBDCSS) designed, developed, and implemented a staff directed virtual All Hands Training Conference in November 2022 providing employees with resources needed to thrive in their jobs. The program consisted of a 2-day format, including a plenary and ten workshops focused on child support operations and leadership development tied to the Mission, Vision and Values of San Bernardino DCSS (SBDCSS). The material and content were developed and delivered by internal staff and consisted of topics about customer service, domestic violence, motivational interviewing, leadership and more. Each workshop was recorded for staff to view at any time after the event. The event was such a success, the department plans to host similar virtual events.