Launching and Tracking WIC Annual Training e-Learning Courses

About the Program

Category: Personnel Management, Employment and Training (Best in Category)

Year: 2023

​The San Bernardino County Department of Public Health WIC Program is required by the state to complete four mandatory annual WIC trainings each year. With 16 locations throughout the county and a very large staff, tracking completion was very difficult. There was no central location for site supervisors to track their own staff progress, which resulted in one staff member being heavily relied on to track this data. This project resulted in a new online training platform to track two of the required training modules. Results showed 100% compliance for the 2022 WIC trainings. Additionally, staff knowledge increased when compared to the previous year data. The new modules were created to be interactive, which resulted in staff being more engaged and enjoying the activities much better than just reading a presentation. Manual tracking is no longer required as data reports can now be produced, which improves WIC operations efficiency and accountability.