Harnessing the Power of Low-Code Programming to Automate Accreditation Compliance

About the Program

Category: Information Technology (Best in Category)

Year: 2023

The Wake County departments of Health and Human Services (Public Health Division), Human Resources and Information Services partnered to revolutionize the annual process for Public Health employee review and signing of their job descriptions. The state of North Carolina annually requires county Public Health offices to share with each employee their primary and supplemental job descriptions, obtain the employee’s and supervisor’s signatures, and submit them to the state to fulfill accreditation requirements. The process has always been a manual one, in which staff send individualized emails to more than 500 employees. Each employee then prints, signs, scans and emails the documents to their supervisor who then prints, signs, scans and emails the documents to the public health accreditation program manager. In 2022, we harnessed the power of low-code programming and DocuSign to automate the entire process - automatically collating primary and supplemental job descriptions and sending them to employees and supervisors to be signed electronically. The program manager easily ran reports to follow-up on unsigned forms and electronically reroute forms when supervisors changed. Automation turned an arduous, paper-driven, six-month undertaking into a two-week process, simplifying the signing process for employees and reducing printing costs.