In-Field Radio Support Services Vehicle

About the Program

Category: Information Technology (Best in Category)

Year: 2023

The Innovation and Technology Department (ITD) operates a countywide public safety radio communications system and provides mission critical radio communications for first responders for approximately 16,000 radio subscriber units. In a proactive effort to support these mission critical subscriber radios and insure their highest possible performance, the Public Safety Communications Division identified an opportunity to advance customer service to the next level by deploying a custom built, 28-foot Thor Class C motorhome coach configured to be a Field Service Vehicle. The vehicle was purchased in a basic, off the lot configuration and has been custom configured to be a fully self-contained “radio shop on wheels”, stocked with a full selection of test, service parts and workspace. This vehicle facilitates division staff supporting radio programming and repair tasks in the field, at customer locations throughout the 20,000+ square mile county. It’s also a time saver by reducing the burden on the customer to collect and transport radios for scheduled service. In our modern world of technology support requirements, the Field Service Vehicle provides a platform for ITD technical staff to proactively travel to agencies throughout our county providing the highest level of maintenance and repair services.