Enhanced Work Performance Evaluation and Feedback

About the Program

Category: Personnel Management, Employment and Training (Best in Category)

Year: 2023

San Bernardino DCSS (SBDCSS) is the 2nd largest locally administered child support program in California. Our brand is “Champion of Children”, and our mission is to partner with parents and the community to deliver reliable child support services. We value integrity, an environment of trust and respect, a commitment to excellence, innovation, and transparency. To effectively achieve the mission, as well as live up to our brand and values, there must be ongoing purposeful efforts toward employee engagement and employee growth and development. Employee engagement is highly impacted by employees having clear expectations and the opportunity to do what they do best. The department realized there was a need to make changes to the Work Performance Evaluation Process. Performance evaluations were subjective and contained inconsistent categories and measurables depending on the author. Supervisors’ one-on-one meetings were sporadic, and employees weren’t clear on what was expected of them or what specifically they were being rated on. Furthermore, they did not understand what actions they could take to improve. The SBDCSS identified the core competencies needed to align with the department’s mission and values and developed a standardized method for employee evaluations that included a method for accountability within the process.