Employment Development Department Data Exchange Automation

About the Program

Category: Information Technology (Best in Category)

Year: 2022

The San Bernardino County Auditor-Controller/Treasurer/Tax Collector’s Revenue Recovery (ATC-RRD) Division works to ensure maximum recovery of debt owed to the County. The ATC-RRD’s highly skilled team collects fines, fees, and restitution for the San Bernardino County Superior Court (Court); collects outstanding patient bills for Arrowhead Regional Medical Center (ARMC); and collects delinquent unsecured taxes. A dedicated team of collectors and support staff serves our customers through a variety of contact means: • 335,000 annual letters sent • 400,000 annual collector calls • 26,300 annual in-person cashier transactions • 88,200 annual web payments processed • 19,700 annual IVR payments processed • 13,000 victim restitution warrants issued Facing daunting limitations of 30-year-old proprietary applications, ATC-RRD collaborated with ATC’s Information Technology Division (ATC-ITD) to develop a Robotic Process Automation (RPA) solution, which went live on October 21, 2021. It programmatically interacts with the California Employment Development Department (EDD) to automatically process the bi-lateral exchange of debtor information, ingest this daily exchange of data into our application, and automatically update over a million debtor accounts in a far more timely and consistent manner by traditional methods. By understanding system limitations, improving known pain-points in the process, and using intelligent technologies, the RPA program has successfully improved the EDD data exchange processes.