The Playbook is designed to help guide the development of a multi-system strategy to successfully divert frequent utilizers, when appropriate, away from the criminal justice and emergency health systems and toward community-based treatment and services. DDJ communities played a key role in developing the Playbook, sharing lessons learned and successful practices so that other communities can build from the work already underway and accelerate progress towards impactful solutions that improve outcomes for vulnerable individuals in their community.

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Featured Initiative

Familiar Faces Initiative

The Familiar Faces Initiative aimed to reduce incarceration and hospitalization rates for individuals frequently cycling through jails, shelters, and emergency services. The program encouraged communities to share data and integrate care between health and justice systems for earlier intervention, improving outcomes for these "familiar faces."

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