Introduction to Library Basics: Staff Development

About the Program

Category: Libraries (Best in Category)

Year: 2023

The San Bernardino County Library system (Library) serves a large geographic area with an equally diverse population. The Library understands that, to provide great customer service to the communities we serve, we must ensure our staff receives high level training that directly relates to their roles within the Library. In 2019, the decision was made to redevelop our previous new employee orientation into one that provided a training experience that possessed more in-depth information, in addition to being a productive experience for our trainees. The new program was renamed Introduction to Library Basics, a training program that focuses on library expectations, operations and most importantly, customer service. This program offers an additional layer of training to new hires that reinforces what they learn at their ‘training branches’.