Implementation of the In-Home Supportive Services (IHSS) Onboarding Program

About the Program

Category: Human Services (Best in Category)

Year: 2023

The San Bernardino County In-Home Supportive Services (IHSS) Onboarding Program was implemented to provide a comprehensive training program for new IHSS Social Workers (SWs) and support staff to orient them to the IHSS program and enable them to obtain the knowledge, skills, and abilities to provide accurate and helpful service to IHSS clients. In addition, the program promotes consistent and uniform training for new IHSS staff to develop core competencies in IHSS in order to improve employee performance and reduce Quality Assurance (QA) errors. The IHSS Onboarding Program includes online eLearning modules and on-the-job training. The IHSS Onboarding Program was rolled out to staff in September 2020 with the online IHSS onboarding eLearning modules launched in January 2021.