Continuous Quality Improvement

About the Program

Category: Criminal Justice and Public Safety (Best in Category)

Year: 2023

The San Bernardino County Probation Department has created a Continuous Quality Improvement (CQI) process to ensure staff training objectives are being met. To this end, within 48 hours of the end of a class, class participants are sent a 10 item true/false survey to assess whether or not they grasped important class objectives. Once participants respond to the CQI survey for a given class, results are compiled and presented to the Training Unit. Three distinct data points are provided for each class: (1) Survey response rate; (2) Overall average score; (3) Average score per question. Due to the mandatory nature of the CQI survey, a list of participants who did not complete the survey is sent to the Training Unit. Training Unit staff follow up with these participants. Furthermore, low average question scores are identified by the Research Unit. At this point, Training staff may take one or more of the following actions: (1) Email class participants to clarify the missed objective or objectives; (2) Ask instructors to emphasize missed objective(s) in subsequent classes; (3) Review the curriculum and update material related to the missed objective(s) to ensure objective(s) are not missed in the future. This analyzed data optimizes opportunity for improvement to training courses resulting in a better trained and well-prepared work force.