APS Imaging Project Enhances Case Management and Service Delivery

About the Program

Category: Human Services (Best in Category)

Year: 2023

In California, Adult Protective Services (APS) is a social services program focused on helping elderly adults and adults with disabilities live with dignity and respect by investigating allegations of abuse, neglect, self-neglect and exploitation. As this program has grown, the number of cases increased, using significant office space and causing other issues concerning hard copy document tracking and maintenance. San Bernardino County’s Department of Aging and Adult Services – Public Guardian (DAAS-PG) implemented the APS Imaging Project to address issues such as office space use, security of Personally Identifiable Information (PII) for APS clients, ease of provision of case documents to Law Enforcement (LE) as well as other necessary entities, and prevention of document loss via the use of a secure document imaging and storage system. By increasing efficiency and security in accessing documents, more staff hours are available for case management, which results in improved service delivery to APS clients. Through the implementation of the APS Imaging Project, paper cases have been imaged and stored as electronic soft copies, effectively addressing storage problems and allowing for staff to focus more efficiently on APS client needs.